Meet key organizational metrics (e.g. issue resolution time and customer satisfaction) to ensure effectiveness of team
- Work pro-actively with other regional managers to ensure worldwide support targets are met
- Establish effective relationships with Engineering leadership to improve overall solution quality
- Oversee strategic projects to help improve the Xilinx customer experience
- Ensure technical escalations are managed and driven to resolution
- Increase technical capability and worldwide impact of team to be able to engage on highly complex technical issues in various applications (e.g. 5G wireless, Compute Acceleration using Machine Learning, Automotive Driver Assist/Autonomous Driving, etc.)
Familiarity with FPGA technology, systems integration or embedded systems development
- Strong execution skills, an operational orientation, and attention to detail are essential to the role
- Demonstrated Team/Organization Leadership ability
- Excellent Project Management and Customer Communication skills
- Understanding of support requirements for all phases of product lifecycle
- Excellent written and verbal communications skills
- ability to lead a multi-year strategic plan aligned to Organization and company direction
- ability to lead, motivate, and inspire executives and colleagues to deliver outstanding Customer experiences
- Continuous drive to exceed expectations in the pursuit of results that maximize value